CARLIPHONE · LARGO, FLORIDA
Terms and Conditions
Welcome to CarliPhone.com! These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to these terms. If you do not agree, please do not use our website.
On this page
01General Information
- Company Name: CarliPhone, LLC
- Address: 1600 Missouri Ave N, Suite 100, Largo, FL 33770
- Email: support@carliphone.com
- Phone: 727-396-8008
CarliPhone specializes in cell phone repair, sales of new and pre-owned devices, and mobile plan activations as an authorized AT&T dealer.
02Use of the Website
By using our website, you agree to:
Provide truthful and up-to-date information when filling out any form.
Not use this site for fraudulent or illegal activities.
Not attempt to gain unauthorized access to our systems or databases.
We reserve the right to suspend or terminate your account if we detect misuse of the site.
03Products and Services
CarliPhone offers the following services:
Repair of cell phones, tablets, laptops, and gaming consoles.
Sale of new, used, and pre-owned devices.
Mobile plans as an authorized AT&T dealer.
Customized phone cases and accessories.
Condition of pre-owned devices:
All used and pre-owned phones sold by CarliPhone are inspected and guaranteed to be fully functional, though they may show signs of previous use.
04Warranty and Return Policy
Repairs
- We provide a 90-day limited warranty on repairs against defects in workmanship and defective parts, excluding back glass repairs and replacements.
- Back glass repairs and replacements are not covered by a warranty.
- The warranty does not cover accidental damage, water damage, drops, or third-party repairs after the service.
Phone returns: 7 days
Phones may be returned within 7 days of purchase. The following restocking fees apply to standard phone returns:
- Used and pre-owned phones: $35 restocking fee.
- New phones: $50 restocking fee.
30-day device warranty
Phones and devices include a 30-day limited warranty for device defects not caused by misuse. During this period, options for a covered device problem include:
- A refund.
- An exchange for another device.
- An upgrade to a higher-priced device, with the customer paying the price difference.
No restocking fee applies to refunds or exchanges for device problems covered by the 30-day warranty. New products are also covered by the manufacturer’s warranty.
Accessory returns: 7 days
Accessories may be returned within 7 days of purchase only if they are unopened and in the same original condition as when purchased. Opened accessory sales are final.
05Buying & Selling Devices
If you sell your phone to CarliPhone, you agree to the following:
- You must be the legal owner of the device.
- The device must be free from any carrier locks, blacklists, or theft reports.
- A valid ID is required at the time of sale.
- We reserve the right to refuse any device that does not meet our quality or security standards.
If you purchase a phone from CarliPhone:
- You understand that some devices may be refurbished or pre-owned.
- All devices are tested and fully functional, but may show signs of use.
06Payment Methods
We accept:
- Credit and debit cards (Visa, MasterCard, American Express).
- Cash payments at our physical stores.
- Digital payment platforms (where available).
CarliPhone does not store credit card information. All transactions are processed securely through third-party providers.
07Privacy Policy & Data Protection
CarliPhone.Store complies with all applicable privacy regulations. For more details, please refer to our Privacy Policy.
Information Collected:
- Name, email, phone number, and address (only when necessary for service).
- Device details when requesting a quote.
- Payment details (processed securely by third parties).
We do not share your personal data with third parties without your consent.
08Limitation of Liability
CarliPhone is not responsible for:
- Damage caused by improper use of products after purchase.
- Loss of data on devices sent for repair (we recommend backing up your data before service).
- Issues arising from improper use of purchased products.
09Changes to Terms and Conditions
We reserve the right to update these terms at any time. Any changes will be posted on this page with the corresponding update date.
10Contact Information
If you have any questions regarding these terms, you can contact us at:
Address: 1600 Missouri Ave N, Suite 100, Largo, FL 33770
Phone: 727-396-8008
Email: support@carliphone.com
11SMS & Messaging Terms
If you use our Services to send SMS messages or use messaging platforms:
Users must opt-in to receive messages.All opt-in data and consent must be verifiable. You must include opt-out language such as “Reply STOP to unsubscribe” in marketing messages.Message frequency must match the disclosures provided at the point of opt-in.“Message and data rates may apply” must be disclosed.
We do not guarantee message delivery, and carriers are not liable for delayed or undelivered messages.